How do you identify potential clients in a new market? Give an example.
What do you think about client search or the development of new markets or geographic regions?
Tell me about a time in which you were about to lose a sale and you got to recover it.
What are the five most common objections you face and how do you solve them?
What was the most unexpected objection you have received and how did you manage it?
How do you define “customer service”?
Can you tell me about a time in which you had to solve a problem even when it was not technically your responsibility?
Name a way in which you have given an excellent service to your customer.
Describe a situation in which you have had to work extra for your customer.
Give me an example about a time in which you had to modify your methods to reach an agreement.
Who are your customers in your current job?
If a customer complains about the attention they have received, how would you manage it?
In your last job, how often did you make an inquiry about the client’s satisfaction?
Tell me about your worst service dilemma and how you solved it.
What strategy have you learnt to encourage your customers to pay on time?
What strategies have you use in order to not get involved with your customer’s mood?
How do you treat the customers who believe they are right even when they are wrong?
What is the customer service attitude in your current organization?
How do you manage customers who take advantage of the sales support personnel?
What is the best improvement in customer service that you have achieved last year?
What can we do in this company to satisfy our customers more.
How do you keep yourself updated with new developments in IT?
Describe a situation in which you were capable to increase the information utility and the productivity for your employer in a system which main structure already existed.
How has you concept of quality of the IT systems evolved along the years?
Describe the strategies you use for the evaluation of software.
What parameters can be used to measure the convenience of the IT systems? What parameters can be used to measure the satisfaction of the users?
What strategies did you recommend the organization to face for the Y2K problems?
How would you reorganize the IT support of our company with limited sources?
We know that new languages (you can mention some) offer several benefits. Which of these do you consider more important? Why?
What is the difference between a good program and a bad one?
In some ambits it is thought that the relation customer/server tends to disappear, do you agree? What do you think so?
What is the future of the servers in a world that privileges PCs?
Describe a reengineering project you have conducted. What were the results?
Explain the difference between the Internet and Intranet.
What is the most important benefit of the developments oriented to objects?
Describe the central attributes of the programming model oriented to objects.
Why does CASE, a technology that pretended too much, doesn’t generally satisfy the high expectations generated?
Describe a data migration project you have made, what were the results?
In your opinion, what are the most effective structured programming methodologies?
Mention the most difficult task you have performed using the… tool and how you did it.
What kind of IT expositions (conferences, etc.) do you attend and what do you get from them?
Have you made any presentation in exhibitions, seminars of industry, commerce or other type of topics related to your major?
Have you ever published anything about IT?
Describe your participation in study groups about new IT tendencies, what was the specific subject? What was your function and what were the results?
Do you have experience in…? Tell me about it in detail.
Have you participated on the design and development of a web page?
Do you have an e-mail address or a personal web site?
