Orientation to the internal and external client: Showing sensitivity for the necessities or demands that a group of external or internal potential clients may require in the present or the future. It is not as much a concrete behavior in front or a real client as a permanent attitude of counting on the necessities of the client in order to add this knowledge to the specific way of planning the activity. It is different form the “customer service” because it has more to do with attending the necessities of a real and concrete client in the interaction.

ASSOCIATED QUESTIONS

1. Define the concept of customer service.
2. Did you have to interact with customers on your last job? Tell me about an episode in which you felt you could give an optimum answer to your client’s request.
3. Describe a situation in which you had to work hard in order to satisfy your customer’s request. What happened?
4. Did you have to receive demands from other sectors in your previous job? Describe one of them that has been difficult to reply. Why? How did you solve it?
5. What have you done in order to create positive relations with the customers you interact with?
6. Have you ever had an impatience and frustrating sensation dealing with customers? How have you managed it?

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